Request a refund in under a minute, track it from review to payout, and get a clear answer at every step — your money, on its way.
No phone queues, no email ping-pong — just a clear path from "something's wrong" to money back.
Pick the order, tell us what went wrong, and choose how you want the refund. We check eligibility against the policy instantly.
Small refunds are auto-approved; everything else lands in a focused merchant queue with flagged requests surfaced.
On approval a transaction reference is generated, the refund is processed, and you're notified — tracked end to end.
File a refund, see the eligibility result live, and follow every status change to payout.
Review, approve, partially approve, or reject — with flagged requests surfaced for attention.
See every request, manage roles, and read the append-only audit trail of every action.
Every request is checked against the same policy — refund window, amount limits, prior refunds — and the result is shown before you submit. No surprises, no guesswork.
Refunds under the threshold are approved and processed on the spot.
Approve, partially approve, or reject — flagged items first.
A branded update lands in your inbox on initiation and each status change.
Got a reference? Look up any refund's status and timeline in seconds — no sign-in required.
Up to 30 days from your purchase date. The eligibility check tells you instantly whether your order qualifies.
Requests under the $20 threshold are approved and processed automatically — you'll get the reference right away.
You choose: original payment method, store credit, bank transfer, or PayPal — picked when you file the request.
Yes. Use your RR- reference on the public tracking page to see status and the full activity timeline.
Create a free customer account and start a refund in under a minute.